Terms & Conditions

Terms & Conditions


  1. Booking

Please pay 50% deposit to secure your package. And please pay the remaining balance, 14 days before check in date. Please email us the proof of payment. We are unable to trace your payment without it. We will send the official receipt to confirm receiving your payment.

  1. Amend Your Booking

You can amend your booking 14 days before the check in date with no forfeiture of your deposit. Please take note, we will charge RM50.00 service fee per amendment requested.

  1. Travel Requirements

It is your responsibility to obtain visa (where required). Please ensure you have a valid passport for the duration of your trip.

  1. Force Majeure

Neither Justexplore Travel nor the supplier shall be liable for damages of any kind arising out of changes to the rates, route, timetable, itinerary in respect of the product or service due to unforeseen circumstances or circumstances beyond our control.

  1. Liability

The company shall be exempted from liability for loss, injury or damage to property or personal accidents, delays irregularities or the occurrence beyond our control.

  1. Possible Changes

It is possible that due to inclement weather or any other unforeseen circumstances that itinerary or routings could be changed. The company will substitute arrangements of the similar standard, should it occur. However no refunds will be available.

  1. Package Excludes

The excess baggage charges or baggage insurance or beverages or gratuities to drivers and escorts and all other items of a personal nature; and optional tours. Tips for driver and guide (at your discretion). Admission fees are excluded unless otherwise stated.

  1. Pricing & Service Charges

All rates for hotels, transfers and packages stated in the website is subject to 0% Good and Services Tax and 5% Admin Fee unless specifically mentioned that the price is nett. Justexplore Travel has the right to make changes to their pricing without prior notice.

  1. Cancellation Policy

Cancellation fee for Private Tour Booking & Group Event

Date of cancellation                                       Cancellation charges

30 days prior to arrival                                   30% from total amount

15 – 29 days prior to arrival                           50% from total amount

08 – 14 days prior to arrival                           70% from total amount

01 – 07 days prior to arrival                           100% from total amount

  1. Refunds Policy
  • There would be no refunds for cancellation after the tour has commenced or for any tours, transfer, accommodation, meals or any other services provided not utilized.
  • Should there be any refunds, it will not cover foreign exchange rate differences, bank charges for refund and the credit card charge incurred.
  • Justexplore Travel merely acts as a platform of products and services for our suppliers and shall not be responsible nor liable for overbooking, misinformation or mishandling of any reservations or bookings by the suppliers.
  • Any other dissatisfaction or complaint of the guest relating to the quality of the products or services provided by the supplier or otherwise howsoever, any damage or loss to your personal property or personal injury howsoever sustained or caused.
  • In the event of mishandling, misinformation or overbooking by any of the suppliers or any other dissatisfaction or complaint aforesaid, the guest, should take up the matter directly to the supplier(s) or who is/are under an obligation to deal with such matters in accordance.
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